服务承诺(Service Commitment)



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一、质量保证

国新乘用车承诺根据产品及用户使用用途的差异化,提供不同的保修政策,属产品设计、材质、制造、装配等质量问题而引起的车辆零部件损坏或性能故障,给予保修。承诺动力电池等储能装置、驱动电机、电机控制器质量保修期:乘用车不低于8年或12万公里,以先到者为准。

Firstly , quality assurance

Guoxin Passenger Car promises to provide different warranty policies according to the differentiation of products and users, and it is a warranty for vehicle parts damage or performance failure caused by quality problems such as product design, material, manufacturing and assembly. Commitment to energy storage devices such as power batteries, drive motors, motor controllers, quality warranty period: passenger cars are not less than 8 years or 120,000 kilometers, whichever comes first.


二、售后服务项目及内容

国新乘用车承诺全国销售区域内设有售后服务网络,可为用户提供维修、保养、困境救援、故障诊断、配件供应及使用培训服务。
       国新新能源乘用车售后服务部公共数据中心平台通过电话、微信、QQ、官网、WEB等渠道,365天×24小时全天候为新能源客户提供产品知识、服务政策咨询、维修与保养预约、车辆精准救援、故障预警、保养提醒、定制化客户关怀等服务项目。

服务热线电话:400-1518666。

Secondly, after-sales service projects and content

 

Guoxin Passenger Car promises to have an after-sales service network in the national sales area, which can provide users with repair, maintenance, distress rescue, fault diagnosis, spare parts supply and use training services.Guoxin New Energy Passenger Vehicle After-sales Service Public Data Center Platform provides product knowledge, service policy consultation, maintenance and maintenance appointments for new energy customers through VoIP, WeChat, QQ, official website, WEB and other channels through 365 days × 24 hours. Vehicles such as precision rescue, fault warning, maintenance reminder, customized customer care and other services.Service hotline: 400-1518666.


三、售后配件提供及质量保证

国新乘用车承诺为客户提供原厂配件,并对所提供配件实行质量“三包”。

Thirdly, after-sales parts supply and quality assurance 

Guoxin Passenger Car promises to provide original accessories for customers and implement “three guarantees” for the quality of the supplied accessories.


四、市场信息反馈

国新乘用车承诺建立完善的市场质量信息及售后服务信息管理体系,通过公共数据中心平台及新能源汽车远程监控平台及时、精准的收集产品质量信息及售后服务信息,用户可随时随地通过24小时服务热线、官网在线客服、微信客服进行信息反馈。 

Fourth, market information feedback

 

Guoxin Passenger Car is committed to establishing a sound market quality information and after-sales service information management system. Through the public data center platform and the new energy vehicle remote monitoring platform, the product quality information and after-sales service information can be collected in a timely and accurate manner. Users can pass 24 times anytime and anywhere. Hour service hotline, official website online customer service, WeChat customer service for information feedback.


五、废旧动力电池回收

国新乘用车承诺依据国家有关要求,针对动力电池拆装、贮存、包装、运输及梯度利用、报废建立完整的管理流程,并进行动力电池溯源信息实时上传国家监测与管理平台,承诺所有动力电池最终能够在相关法律、法规框架下进行无害化处理。

Fifth, waste power battery recycling

Guoxin Passenger Car promises to establish a complete management process for power battery disassembly, storage, packaging, transportation, gradient utilization and scrapping according to relevant national requirements, and uploads the national battery monitoring and management platform for real-time uploading of power battery traceability information, and promises all power. The battery can finally be harmlessly processed under the relevant laws and regulations.


本公司与格林美股份有限公司(以下简称“格林美”)签订了《废旧动力电池回收合作协议》。格林美是中国循环经济的示范企业,是中国动力电池回收、报废汽车回收、汽车零部件循环再造与动力电池原料制造的领军企业。

格林美目前国内回收网点覆盖如下:

1、湖北省荆门市高新技术产业开发区迎春大道。

2、江苏省无锡市硕放振发路235号。

3、江西省丰城市工业园丰源大道。

3、湖北省武汉市新洲区阳逻开发区仓埠街毕铺村、马鞍村。

4、天津市静海县子牙循环经济产业园区十号路9号。

5、河南省兰考县产业集聚区中州大道东段一千米北侧。

本公司授权全国各服务网点集中进行动力电池回收,在按照《新能源汽车动力蓄电池回收利用溯源管理暂行规定》,集中交于格林美回收处理。

本公司授权的服务站,见附表一:江苏国新新能源乘用车有限公司授权服务站。

Our company and GEM (hereinafter referred to as "Gremy") signed the "Waste Power Battery Recycling Cooperation Agreement." GEM is a model enterprise of China's circular economy. It is a leading company in Chinese industry of power battery recycling, scrap car recycling, auto parts recycling and power battery manufacturing.

 

GEM's current domestic recycling network coverage is as follows:

 

1. Yingchun Avenue, High-tech Industrial Development Zone, Jingmen City, Hubei Province.

2. No. 235, Shuofang Zhenfa Road, Wuxi City, Jiangsu Province.

3. Fengyuan Avenue, Fengcheng Industrial Park, Jiangxi Province.3. Bipu Village and Ma'an Village, Cangjie Street, Yangluo Development Zone, Xinzhou District, Wuhan City, Hubei Province.

4. No. 9, No. 10 Road, Ziyao Circular Economy Industrial Park, Jinghai County, Tianjin.

5. One kilometer north of the eastern section of Zhongzhou Avenue in the industrial cluster area of Lankao County, Henan Province.

 

We authorized the nationwide service outlets to carry out power battery centrally recycling. In accordance with the Interim Provisions on the Management of Traceability of New Energy Vehicle Power Battery Recycling and Utilization, all power batteries will handed over to GEM recycling stations.

 

The service station authorized by the company, see Attached Table 1: Authorized service station of Jiangsu Guoxin New Energy Passenger Vehicle Co., Ltd.


六、重大问题应急保障

国新乘用车从组织保障、风险防范、信息预警、信息传递、信息分类管理、现场处置、善后处理、隐患排查各方面进行统筹部署,产品出现质量、安全、环保问题可实时预警及快速应急处置。  

Sixth, emergency protection for major issues

Guoxin Passenger Car are deployed in an integrated manner from the aspects of organizational security, risk prevention, information early warning, information transmission, information classification management, on-site disposal, after-treatment, and hidden danger investigation. The quality, safety and environmental protection problems of the products can be real-time warned and urgently handled.



附件:


附表一:江苏国新新能源乘用车有限公司授权服务站 附表二:A26/A27动力蓄电池拆卸信息表 附表三 :动力蓄电池拆解信息表 附表四:动力蓄电池有害物质使用信息表