Firstly , quality assurance
Guoxin Passenger Car promises to provide different warranty policies according to the differentiation of products and users, and it is a warranty for vehicle parts damage or performance failure caused by quality problems such as product design, material, manufacturing and assembly. Commitment to energy storage devices such as power batteries, drive motors, motor controllers, quality warranty period: passenger cars are not less than 8 years or 120,000 kilometers, whichever comes first.
Secondly, after-sales service projects and content
Guoxin Passenger Car promises to have an after-sales service network in the national sales area, which can provide users with repair, maintenance, distress rescue, fault diagnosis, spare parts supply and use training services.Guoxin New Energy Passenger Vehicle After-sales Service Public Data Center Platform provides product knowledge, service policy consultation, maintenance and maintenance appointments for new energy customers through VoIP, WeChat, QQ, official website, WEB and other channels through 365 days × 24 hours. Vehicles such as precision rescue, fault warning, maintenance reminder, customized customer care and other services.Service hotline: 400-1518666.
Thirdly, after-sales parts supply and quality assurance
Guoxin Passenger Car promises to provide original accessories for customers and implement “three guarantees” for the quality of the supplied accessories.
Fourth, market information feedback
Guoxin Passenger Car is committed to establishing a sound market quality information and after-sales service information management system. Through the public data center platform and the new energy vehicle remote monitoring platform, the product quality information and after-sales service information can be collected in a timely and accurate manner. Users can pass 24 times anytime and anywhere. Hour service hotline, official website online customer service, WeChat customer service for information feedback.
Fifth, waste power battery recycling
Guoxin Passenger Car promises to establish a complete management process for power battery disassembly, storage, packaging, transportation, gradient utilization and scrapping according to relevant national requirements, and uploads the national battery monitoring and management platform for real-time uploading of power battery traceability information, and promises all power. The battery can finally be harmlessly processed under the relevant laws and regulations.
Our company and GEM (hereinafter referred to as "Gremy") signed the "Waste Power Battery Recycling Cooperation Agreement." GEM is a model enterprise of China's circular economy. It is a leading company in Chinese industry of power battery recycling, scrap car recycling, auto parts recycling and power battery manufacturing.
GEM's current domestic recycling network coverage is as follows:
1. Yingchun Avenue, High-tech Industrial Development Zone, Jingmen City, Hubei Province.
2. No. 235, Shuofang Zhenfa Road, Wuxi City, Jiangsu Province.
3. Fengyuan Avenue, Fengcheng Industrial Park, Jiangxi Province.3. Bipu Village and Ma'an Village, Cangjie Street, Yangluo Development Zone, Xinzhou District, Wuhan City, Hubei Province.
4. No. 9, No. 10 Road, Ziyao Circular Economy Industrial Park, Jinghai County, Tianjin.
5. One kilometer north of the eastern section of Zhongzhou Avenue in the industrial cluster area of Lankao County, Henan Province.
We authorized the nationwide service outlets to carry out power battery centrally recycling. In accordance with the Interim Provisions on the Management of Traceability of New Energy Vehicle Power Battery Recycling and Utilization, all power batteries will handed over to GEM recycling stations.
The service station authorized by the company, see Attached Table 1: Authorized service station of Jiangsu Guoxin New Energy Passenger Vehicle Co., Ltd.
Sixth, emergency protection for major issues
Guoxin Passenger Car are deployed in an integrated manner from the aspects of organizational security, risk prevention, information early warning, information transmission, information classification management, on-site disposal, after-treatment, and hidden danger investigation. The quality, safety and environmental protection problems of the products can be real-time warned and urgently handled.